user support technician
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 1 year to less than 2 years
Work setting
Head office
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Network+ Certification
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Presentation software
- Mail server software
- Database software
- Programming languages
- Mac OS
- Python
- JavaScript
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP / IP
- Wireless networks
- WordPress
Transportation / travel information
Public transportation is available
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Bonus
- Group insurance benefits
- Life insurance
user support technician
Year to less than 2 years Work setting Head office Tasks Respond to users experiencing difficulties.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Months to less than 1 year Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Organize and maintain a problems and solutions log for use by other technical support analysts.. network and Internet support to users in response to identified difficulties Set up equipment for..
user support technician
Months to less than 1 year or equivalent experience Tasks Respond to users experiencing difficulties.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Months to less than 1 year Work setting Consulting firm Tasks Respond to users experiencing.. organize and maintain a problems and solutions log for use by other technical support analysts Provide..
user support technician
Year to less than 2 years Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Education. College, CEGEP or other non university certificate or diploma from a program of 1 year to 2 years Experience. 1 year to less than 2 years Tasks Diagnose and locate equip..
user support technician
Months to less than 1 year Tasks Respond to users experiencing difficulties with computer Consult user.. organize and maintain a problems and solutions log for use by other technical support analysts..
user support technician
Years to less than 5 years or equivalent experience Tasks Respond to users experiencing difficulties.. network and Internet support to users in response to identified difficulties Set up equipment for..
