Customer Service Rep III - Bilingual

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

MAIN PURPOSE OF JOB

• The Customer Service Rep III / Technical Support Agent has a key role in supporting Medtronic’s service and repair strategy across all of our business sectors. The incumbent is responsible for providing the highest level of service to external and internal customers, while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner.
• This position also plays an important role in supporting market share gain initiatives by ensuring our ability to supply to customers timely evaluation assets. The incumbent oversees the full eco-system of Asset Pool Operations across all MedSurg businesses at Medtronic Canada and will undertake to drive efficiency and the harmonization of Medtronic Canada Asset Management Model. Incumbent will ensure a consistent high standard in meeting customers' and Commercial Sectors' needs. Furthermore, this position will develop asset deployment optimization initiative to track, flag and ensure return of overdue assets.

MAIN JOB DUTIES / RESPONSIBILITIES (may include the following and other duties may be assigned) :

SALARY RANGE : $48320 - $60400

CAREER STREAM :

Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS :

Autonomy : Seasoned individual contributor who provides assistance and training to lower-level employees. Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision.

Organizational Impact : Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine.

Innovation and Complexity : Makes minor changes in systems and processes to solve problems or improve effectiveness of job area. Expected to independently propose solutions to problems for manager review.

Communication and Influence : Communicates typically with internal and external contacts. Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management : Responsible for providing guidance, coaching and training to other employees within job area.

Required Knowledge and Experience : Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and / or education. Requires minimum of 4 years of relevant experience.

REQUIRED QUALIFICATIONS

KNOWLEDGE / EDUCATION

JOB EXPERIENCE

SKILLS / COMPETENCIES

DESIRED / PREFERRED QUALIFICATIONS

KNOWLEDGE / EDUCATION

SKILLS / COMPETENCIES

JOB EXPERIENCE

PHYSICAL JOB REQUIREMENTS

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

PLEASE NOTE :

We use artificial intelligence (AI) to review resumes of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

This posting reflects a current, genuine vacancy that we are actively recruiting to fill.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity