Visitor Services Attendant

Visitor Services Attendant

Reference number : CAP23J

Selection process number : -CAP-YU-KNPR-EA-TERM / SEAS-39 Parks Canada - Yukon Field Unit Kluane National Park and Reserve

Haines Junction (Yukon)

GS-MPS-04 - Visitor Services Attendant

Various - Term, Seasonal

$26.86 to $29.20 per hour (plus applicable Isolated Post Allowance)

Closing date : 21 January - 23 : 59, Pacific Time

Who can apply : Persons residing within km radius of Haines Junction, YT who have a legal status to work in Canada. Should an insufficient number of applicants be identified to meet the needs within a km radius, all persons who have legal status to work in Canada will be considered.

Please indicate in your application the reason for which you are entitled to work in Canada : Canadian citizenship, permanent resident status or work permit.

In the spirit of the Yukon Umbrella Final Agreement, preference will be given to qualified Champagne and Aishihik First Nation and Kluane First Nation beneficiaries.

We encourage applicants to self-identify.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

As the visitor services attendant, you will provide orientation, information and interpretation on the natural and cultural history of the park and surroundings;

respond to visitors queries from visitor centres, complete backcountry registrations, provide safety information for various park activities including rules and regulations, Superintendents orders, and regulations in the National Parks Act, help visitors trip plan and advise on day use activities.

Additionally, you will use an automated cash system, and complete sales reports, complete a variety of administrative duties including inputting statistics, checking people into accommodations, completing some janitorial tasks, answering written visitor information requests / comments, completing inventories, etc.

You will be the face of Parks Canada the first to greet and welcome visitors to our visitor centres and help them connect to the natural and cultural heritage of the area!

Work environment

The Yukon Field Unit is one of the most diverse field units across the country.

Geographically dispersed over km across the Yukon, northern BC, and into Alaska, we offer a one-of-a-kind experience for visitors and staff.

Our sites offer diverse and varied opportunities to explore Yukons beautiful landscape from the glorious SS Klondike National Historic Site in Whitehorse to the fabled Chilkoot Trail National Historic Site, to Canadas largest ice field and extreme peaks in Kluane National Park and Reserve, extending to the colorful Klondike National Historic Sites in Dawson, to Vuntut National Park located above the Arctic Circle.

Our Field Unit staff are truly outstanding and remarkable; over 90% of them feel their job is a good fit with their skills and interests, understand how their job contributes to larger agency goals and objectives, and truly enjoy their work.

As a Field Unit, diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues.

We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

We welcome you to be part of our fantastic team!

Intent of the process

Anticipatory process to staff anticipated vacant positions from May - September .

Target Assessment dates : February .

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

A secondary school diploma or Public Service Commission approved alternatives or

acceptable combination of education, training, experience relevant to position.

EXPERIENCE :

Experience in interacting with the public in a reception / orientation capacity.

Experience in handling cash and operating point of sales

Experience in maintaining / restocking supplies and equipment.

Experience in the maintenance of facilities

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

The following additional qualifications may be applied and / or assessed because they are beneficial in carrying out the duties of the position.

They may be used in screening applications, during the interview or for determining right fit for this selection process.

So, in your application, please describe if and how you meet any of the following criteria :

ADDITIONAL EXPERIENCE :

Experience working in and delivery services to a northern and / or isolated community.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

KNOWLEDGE :

Knowledge of Parks Canada operations, outdoor recreation and public safety issues as it relates to Kluane National Park and Reserve

Knowledge of cultural history and cooperative management of Kluane National Park and Reserve

Knowledge of point of sale and related computerized applications used to provide cashier services, prepare sales reports, compile statistics etc.

ABILITIES :

Attention to detail Working in a conscientious, consistent and thorough manner

Client Focus- Providing service excellence to the public

Teamwork Working collaboratively with others to achieve organizational goals

Communication Listening to others and communicating articulately to inform, influence and involve

Multitask Staying on top of multiple tasks and helping a variety of clientele simultaneously

PERSONAL SUITABILITY :

Inclusiveness

Personally connects with people

Integrity and respect

Takes Responsibility

Exercises sound judgment

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS :

This position requires the incumbent to :

Make moderate physical effort to sit and stand for prolonged periods and / or to clean facilities / grounds.

Be exposed to variable weather conditions.

Be exposed to noxious odors from car fumes, to dust, cleaning products and wet conditions.

Occasionally demonstrate tasks to others

Work shiftwork, and / or weekends, and / or statutory holidays and provincial / territorial holidays

Wear a Parks Canada uniform as per the uniform policy / or dress in period

costume, as per Parks Canada requirements.

Maintain a valid remote first aid certificate

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance

Possess and maintain a valid Yukon Class 5 drivers license

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Your personal suitability and your ability to communicate in writing may be assessed throughout the process, including but not limited to your responses to the screening questions or your résumé.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act.

Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes.

Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Successful candidates who are hired from this process will not be relocated or considered to be on travel status, and will be expected to report for work at Haines Junction (Yukon) at their own expense.

Travel cost for individuals who are not Federal Public Servants will not be covered