Bilingual Customer Service Agent (Remote)Stryker • Victoria, Capital Regional District, CA

Bilingual Customer Service Agent (Remote)

Stryker • Victoria, Capital Regional District, CA

4 days ago

Job type

Full-time

Remote

Job description

Overview

Employer Industry : Customer Service and Support

Why consider this job opportunity :

Salary up to $72,100 plus bonus eligible
Comprehensive benefits package
Opportunity for career advancement and growth within the organization
Flexible remote work opportunity
Supportive and collaborative work environment
Chance to contribute to continuous improvement initiatives

What to Expect (Job Responsibilities)

Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support

Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills

Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers

Proactively manage open sales orders to ensure timely shipments and clear communication

Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support

What is Required (Qualifications)

Post-Secondary Education

Two years’ experience working in a call center / customer service environment

Bilingualism (Fluent in both French and English, to include writing and speaking)

How to Stand Out (Preferred Qualifications)

Experience in the medical field

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Bilingual Customer Service Agent Remote • Victoria, Capital Regional District, CA