Sr Scientific Support Specialist

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location / Division Specific Information

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of Burnaby, Canada.

Discover Impactful Work :

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include : operating customer procurement systems, stock inventories, media / reagent preparation and cell culture support operations.

A day in the Life :

• Prepare high quality specialized media, including buffers, microbial agar plates, mammalian cell culture media, and antibiotics
• Perform specific tasks associated with media prep, including pH titration, osmolality adjustment, sterile filtration techniques, and aliquots
• Verification, calibration, and use of common and specialized lab equipment including magnetic mixers, hot plates, micropipettors, autoclaves, balances, laminar flow and fume hoods, pH and conductivity meters, osmometers, blood gas analyzers, vacuum filtration, and Nitrogen gas lines
• Coordinates with Procurement and Sales Representatives on viable alternatives and lead times
• Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
• Take direction and communicates openly with Site Supervisors (and Team Lead) regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently
• Promotes personal growth and development by staying abreast of new policies and improvements
• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively

Keys to Success : Education

Experience

Knowledge, Skills, Abilities

Physical Requirements / Work Environment

The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required. The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments. Overtime work may also be necessary.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.