Lead Data Centre Operation Consultant

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing.

People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.

And as you help us create a better world, we will help you build your own intellectual firepower.

Inviting applications for the role of Lead Data Centre Operation Consultant

Location : Montreal Canada (onsite)

Responsibilitie s

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
• Create / acknowledge, follow-up, escalate and resolve incidents / service requests as per Service Desk procedures within allocated timelines.
• Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client.
• Resource should be keen to learn newer things related to technology and domain.
• Resource should be energetic and passionate to drive results for business needs and personal growth in technology and / domain knowledge.
• Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
• Backup and image IT assets as per procedures.
• Adhere to and enforce Security and Corporate policies related to usage of IT hardware / software.
• Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
• Keep the work area and IT storage well organized and clutter free.
• Perform ad-hoc / project-related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad-hoc and / or regular basis.
• Create and / or maintain / update technical Standard Operating Procedure (SOP) documents.
• Liaise effectively while maintaining good working relationships with various internal / external IT teams and vendors.

Qualifications / Skills

• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Good problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Good analytical and problem-solving skills.
• Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute tasks assigned.
• Graduate in Technology with Computers or IT stream OR Graduate any stream with course in Computers or IT stream.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.com . Follow us on Twitter , Facebook , , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.