Licensed Insurance Administrator - Office Support (Burlington, ON)

Company :

Licensed Insurance Administrator - Office Support (Burlington, ON)

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada.

Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

We are looking for a strong Administrative Support candidate to join our team! This position is Hybrid and will be located in our Burlington, ON office.

Candidate should live close to the office location as you would be expected to be in office a few days a week.

Why should you consider a career with ClaimsPro?

You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust / Claimspace software.

As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.

Your workload is balanced.

You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Want to learn more? Visit www.scm.ca or www.claimspro.ca

Job Responsibilities

Support to the adjusting team (Accident Benefits, Property or other areas) and the branch office

Provide high level of customer service to clients and the insured

Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines

Professional telephone manner and excellent communication skills both written and verbal

Ability to problem solve and work well independently and in a team environment

Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

Ability to work well under pressure and maintain composure in a fast paced and changing environment

Maintaining applicable information and data entry within internal claims management software

Sending appropriate client acknowledgements, confirmations and correspondences to clients , claimants, legal representatives and parties involved on various claim files

Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster

Transcribing reports and statements when required

Processing client invoicing for claims and prepare files for closure

Administrative support to the district / branch manager, assistant branch manager and property supervisor as needed

Coordinating and arranging various appointments for adjusters in addition to handing both incoming / outgoing phone inquiries

Reception relief answer phones and forward calls in a timely, professional and efficient manner

Other duties as assigned

Qualifications & Experience

A post secondary diploma in Office Administration

Equivalency in combination of education and experience will be considered.

Ongoing commitment to education and learning

Able to draw valid conclusions and effectively communicate them.

Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future

Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)

Previous experience within a dynamic team will be given preference.

Previously demonstrated ability to execute high attention to detail

Demonstrated ability to manage changing priorities and proven organizational skills

Demonstrated behaviors showing initiative behaviors and follow-up skills

Demonstrated ability to maintain a high level of confidentiality

Demonstrated professionalism and work ethic

Proven ability to contribute to and work well within a team environment

Advanced communication skills including :

Effective written skills including grammar and those of a technical nature

Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Commitment to ongoing education and learning

Positive Team Dynamics

All prospective employees must pass a background check

Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.

Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.

SCM welcomes resumes submitted directly from candidates.