Manager, Service Operations – Component Rebuild Center

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Manager Service Operations Component Rebuild Center

Location : Kamloops BC

Reporting to : Head of Service Operations

Introduction

Finning is redefining service delivery through innovation digital solutions and continuous improvement to create greater value for customers and stakeholders. As a key member of our leadership team the Manager Service Operations will provide strategic and operational leadership across multiple value streams ensuring alignment with Finning Canadas business strategy and achieving safety financial and performance targets.

A core responsibility is leading the Facility Component Rebuild Center (CRC) strategy and operational plans in partnership with OEM and Caterpillar. This role drives innovation operational excellence and a culture focused on safety customer satisfaction and continuous improvement.

We are seeking an experienced leader with a proven track record in large-scale operations team leadership and operational strategy. The ideal candidate has 10 years of experience managing diverse teams of 50 employees strong business and financial acumen and the ability to influence stakeholders at all levels.

Whats in It for You

Competitive earning potential of $140000$150000 (salary bonus)

Comprehensive benefits from day one

Matching pension & share purchase plans

Paid vacation that grows with service

We recognize top talentand reward it accordingly.

Job Description : Major Job Functions

Organizational Leadership

Build strong relationships with key stakeholders including customers suppliers employees and union representatives

Inspire and motivate employees fostering a safe engaged and productive workforce

Champion a culture of continuous improvement and operational excellence in remanufacturing

Develop leaders and build talent pipelines for future opportunities within OEM and the broader Finning enterprise

Operational Focus / Performance Leadership

Develop and execute strategic and operational plans aligned with business objectives

Communicate plans expectations and key metrics; lead change management initiatives to ensure alignment

Monitor performance against targets; implement corrective actions to achieve objectives

Maintain accountability for safety quality velocity and cost metrics

Identify and mitigate operational risks through effective strategies systems and policies

Drive Cost & Capital Culture (CCC) improvements through continuous improvement and major investment projects

Customer Focus / Technical Partnership / Market Leadership

Champion capital investment and innovation to maintain leadership in remanufacturing

Collaborate closely with OEM and Caterpillar to ensure alignment on technical and strategic priorities

Core Competencies

Customer Focus : Build strong relationships and deliver customer-centric solutions

Commercial Mindset : Apply financial and business acumen to drive results

Decision Quality : Make sound decisions in complex ambiguous environments

Cultivates Innovation : Embrace change and champion new ideas and solutions

Drives Results : Set priorities and execute plans with urgency and accountability

Develops Talent : Build strong teams and future leaders

Situational Adaptability : Adjust approach to fit changing circumstances

Courage : Address challenges head-on and communicate with clarity and conviction

Education & Experience

510 years of manufacturing experience with proven ability to lead large teams (50) in complex operations

Undergraduate degree in Business or Engineering; MBA or equivalent work experience

Demonstrated success in large-scale operations driving operational priorities and fostering a performance-driven culture

In-depth knowledge of remanufacturing heavy equipment industry and Caterpillar products including component rebuild best practices

Technical familiarity with Caterpillar components machine products and remanufacturing processes

Strong understanding of Lean Six Sigma and manufacturing principles with hands-on application experience

Proficiency in MS Office Suite and service support systems

Exceptional communication skillsverbal written and presentationwith ability to articulate vision and motivate teams

Highly collaborative and skilled at influencing stakeholders at all levels

Strong business and financial acumen with expertise in budgeting forecasting and cost analysis

Experience leading in a unionized environment with solid knowledge of labor relations and applicable legislation

Recognized for integrity confidentiality and decisive leadership

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Manager

Key Skills

Customer Service,ABAP,Apps,Electronics Engineering,Large Account Management,Client Services

Employment Type : Full-Time

Experience : years

Vacancy : 1