Program Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Client / Service Delivery

• Participate in development and implementation of client case plan
• Report to program Manager progress, changes and / or regression in the client’s status
• Within the client’s existing environment encourage, where applicable, positive life-style alternatives : socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others,
• support client ownership of own actions and problem solving
• Help clients develop problem solving and coping skills
• Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
• Monitor basic medical care and follow-up documents, help residents book their appointments
• Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager
• Plan and implement a meaningful weekly program held at WCOH
• Crisis Intervention
• Provide referrals or general information to community members
• Register new residents and properly complete all the documents as required
• Refer clients to the appropriate persons for counseling, administration, housing information and social services assistance
• Building safety check, identifying any safety and security needs, nighttime bed check, and ensure building’s security and staff / residents safety
• Clean and sanitize duties, working with residents and ensure their rooms are clean

Assist dispensing PNA for client when required

Clerical / Data Entry

Administrative

Critical Relationship Management

Internal :

External :

Managerial / Technical Leadership Responsibility

Working Conditions

This is a part-time unionized position, 16 hours per week. Requires flexibility. Subject to change as per operational requirements. Working environment is typically in the office and other areas in generally agreeable conditions. The performance of the job requires the ability to lift / move 20 lbs., reach, bend, twist, stoop, and computer keyboarding. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Experience and Skilled Knowledge Requirements

Skills and Capabilities :

Compensation

The target hiring range for this position is $19.65 to $19.80 with a maximum of $19.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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