systems support representative

Education

• Bachelor's degree
• Informatics

Asset languages

• Spanish; Castilian
• Russian
• German

Work setting

• Startup company
• Help desk
• Private company, corporation or industry
• Private sector
• Service
• Private functions
• Live, special event or ceremonial program
• Community and public events

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents
• Troubleshoot and resolve technical problems
• Respond to complaints of guests
• Produce reports
• Plan and schedule funeral services
• Operate audio-visual or electronic equipment
• Monitor broadcast quality of live or taped radio and television programs
• Provide problem-solving services to network users
• Prepare reports
• Troubleshoot problems related to equipment
• Operate broadcast equipment to produce audio and video streaming broadcasts for the Internet

Supervision

• No supervision responsibility

Certificates, licences, memberships, and courses

• Cisco certified network associate

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• Jira
• Linux
• Networking software
• Networking security
• Internet
• Servers
• Desktop applications
• Security software
• Multimedia software
• HTML editing software
• Software development
• MS Active Directory
• Zendesk
• MS Office
• MS Windows
• TCP / IP
• Wireless networks
• Audio-visual or videography

Type of experience

• Call centre

Area of work experience

• Quality assurance or control
• Special events
• Reports and records
• Live concert production
• Funeral attendant

Area of specialization

• Technical support

Security and safety

• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle
• Travel expenses not paid by employer
• Public transportation is not available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Overtime required

Own tools / equipment

• Computer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
• What is the highest level of study you have completed?

Experience

• 3 years to less than 5 years