Dealer Relations CoordinatorOPENLANE • Brampton, Peel Region, CA
Dealer Relations Coordinator
OPENLANE • Brampton, Peel Region, CA
7 days ago
Job type
- Full-time
Job descriptionCompetitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid vacation, personal, and sick time Paid maternity and paternity leave (US) Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Customer focused – support dealer customers to ensure maximum value from our VLC services and marketplace platforms. Team oriented – partner with sales, dealer registration, and accounting to support customer service needs. Curious – relentlessly curious, seeking opportunities to learn about our industry, service offerings, marketplace platform, and gain insights from our sales team. Drive superior customer experience to ensure dealer satisfaction and build client retention. Support growth of the customer base and act as a liaison between VLC departments, including sales representatives, consignment dealers and other VLC departments. Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively. Perform clerical and numerical activities including selecting, compiling, verifying and processing data. Ensure ancillary services such as transport and shop services have been scheduled and completed. Ensure all reserve prices and declarations are present and accurate; utilize market conditions to effectively qualify reserve prices and negotiate sales. Assess and triage immediate customer issues enabling on‑the‑spot resolutions to ensure optimal customer experience and maximize sales. Assist in the resolution of If Bids in a timely and effective manner. Facilitate the seller cheque process and ensure all assigned accounts are in good standing. Understand dealer‑facing systems (OPENLANE’s marketplace) and effectively educate and resolve issues for internal and external customers. Create schedules, coordinate and assign tasks such as lot turn and vehicle moves. Assist with auction lane placement, flagging vehicles and booking physical auction run numbers. Collaborate with the dealer sales team to ensure proper marketing of sale inventory to maximize vehicle exposure. Collaborate with dealer registration to assist with customer sign‑up and information changes. Support services and programs outside of the core auction workflow as needed to meet site objectives. Monitor VIP customers and their performance to ensure adherence to benchmarks. Perform auction day duties such as customer service, auction representation and post‑sale reporting. Monitor all on‑ground dealer inventory and provide recommendations and insights on how to market and sell inventory. Perform all required tasks related to auction run lists. Educate customers on the best ways to utilize our systems and services. Utilize OPENLANE’s CRM to log calls, run reports, and view dashboards. Monitor local competition and recommend competitive strategies to sales leadership. High school diploma or equivalent experience / education. 1‑2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry. Tech‑savvy and comfortable using Google Suite. Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills. Prior experience in automotive remarketing. Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation. Experience with AMS, VTrace, and other OPENLANE systems. Demonstrated ability to learn, retain and articulate product‑related information. Bilingual (English / French) is an asset.
Overview
At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology, data, and innovation company building the world’s most advanced and uncomplicated digital marketplace for used vehicles.
Values
- Driven Waybuilders – We pursue challenges that inspire us to build, create, and innovate.
- Relentless Curiosity – We seek to understand and improve our customers’ experience.
- Smart Risk‑Taking – We transform risk into progress through data, experience, and intuition.
- Fearless Ownership – We deliver what we promise and learn along the way.
What We Offer
Position : Dealer Relations Coordinator
We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close‑knit sales and administrative team and will support our dealer sales team. This is a full‑time, in‑office position working Monday through Friday between 8 : 30 am‑5 pm.
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Coordinator • Brampton, Peel Region, CA
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