Information Technology Technician

Position Job Title : IT Technician

Location : Niagara Falls, Ontario (Onsite)

Department : IT Services

Primary Purpose

The IT Technician will provide maintenance, repair, and tech support on various equipment at our UNF campus. The service level will be mainly for the staff and faculty but might include on-site student assistance.

Specific Responsibilities

• Installing and configuring hardware and software components
• Troubleshooting hardware and software issues
• Repairing or replacing damaged hardware
• Upgrading systems to enable software compatibility.
• Performing tests and evaluations on software and hardware
• Offering information and support to users
• Maintaining relationships with different employees and departments
• Helping with the onboarding process for new starters

Qualifications

• Ability to work on a flexible schedule.
• Academic background in Computer Science / IT (technical diploma / post-secondary education)
• Understanding of Computer Systems & Networks
• Strong Problem solver with excellent troubleshooting skills
• Superior customer service and communication skills
• Be available to work on a flexible schedule (evenings and weekends are a possibility)
• 2+ year(s) of experience servicing computer equipment / servicing users with technical issues is an asset.
• OEM certifications
• Experience with Office 365 and VOIP phone experience
• Familiar with Helpdesk Ticketing System

Diversity and Inclusivity Statement

University of Niagara Falls, Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially welcomes applications from racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

University of Niagara Falls, Canada recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.

g., parental, elder care, and / or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

We greatly appreciate your time and efforts in applying for the position at University of Niagara Falls Canada, however, please note only successful candidates will be contacted.

If you require any accommodations at any point during the application and hiring process, please contact [email protected]