Logistics Coordinator
Logistics Coordinator
Quebec City Area, QC, Canada Req #2816 Tuesday, April 16, 2024
Join our team
Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations.
We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.
Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
JOB SUMMARY
Takes care of logistics and customer service activities such as responding to inquiries, supporting delivery personnel, handling complaints, all in a prompt, courteous and efficient manner.
Responsibilities also include answering the phone, and other clerical duties requested by the supervisor.
RESPONSIBILITIES
- Route distribution and support to delivery drivers on the road (monitoring).
- Follow up on orders and notify the customer of any activity related to their merchandise.
- Correct inventory errors and communicate daily with the client and the operations team to address various issues. Provide proof of shipment to the customer if required.
- Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system.
- Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner.
- Prepare various reports for the management team
- Control all documents associated with orders.
- Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives.
- Participate in the implementation of work procedures developed jointly with operations, transport, and customer service.
- Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well.
- Monitor productivity levels of operations and communicate problems to supervisor.
- Train staff, when necessary, on procedures, policies, and special projects.
- Promote a clean, safe, and positive work environment
- Other duties as required
EXPERIENCE
Related logistics experience would be an asset.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
EDUCATION
Completion of secondary school or college or equivalent business administration experience is preferred.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
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