Req Id : 414705
Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality.
Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together.
We know you'll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact - helping people as they connect, work, learn and play.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.
Summary
The Security Operations Analyst works within a protected Managed Security Operations (MSO) team. The Security Operations Analyst is one of several Level 2 operations and incident responders who works on rotating shifts to respond to security alerts and notifications throughout the 24x7x365 operations.
The Security Operations Analyst also performs hands-on device management, configuration changes and troubleshooting for security devices such as firewalls, VPN devices, host intrusion prevention appliances, anti-virus and anti-spam appliances, and data loss prevention appliances for a diverse client base.
The incumbent must be able to quickly understand the diverse managed security services that the Bell Business Markets offers to its client base and must be able to differentiate and respond to the unique operational and contractual performance requirements of each individual client.
The Security Operations Analyst must have a comprehensive knowledge of both technical and operational network security best practices and significant hands-on experience in a wide variety of technology platforms and security services that the Managed Security Operations (MSO) team supports.
The Security Operations Analyst must be able to identify and compare technological capabilities that are required to support a particular security service, and identify technological gaps where more development is needed.
A high level of customer interaction is expected of the Security Operations Analyst therefore top-notch communications skill (both verbal and written) is essential.
Key Responsibilities
- Monitors, reviews and interprets security alerts and notifications and provides initial response, analysis and incident management in support of Bell managed customers
- Works rotating shifts to cover 24x7x365 operations.
- Assesses and establishes mitigation steps to ensure appropriate incident treatment and informs both customer and management as appropriate.
- Manages a variety of security devices such as VPN, firewall, host intrusion prevention systems, identify and access programs, data loss prevention systems, anti-virus and anti-spam systems.
- Configures and maintains security devices and appliances as well as provide general knowledge and recommendations for security best practices to clients, as required.
- Adheres to strict security and authentication protocols associated when dealing with all levels of client requests
Critical Qualifications
- Completion of University or College program in Computer Network Systems and 5 years of equivalent industry experience in the information systems field.
- Knowledge of security operational policies, procedures, and techniques
- Firewalls technical background
- Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies).
- Demonstrated experience troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.
- Ability to follow instructions and autonomy
- Ability to translate problems into actionable components and lead less experience analysts through a solution.
- Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents.
Preferred Qualifications
- Experience working with the following security management consoles of Zscaler, FireEye, PaloAlto Panorama, Checkpoint, Juniper, Cisco, Tufin, Fortinet, Mc Afee, Radware, Arcsight etc.
- Good knowledge of change management
- Network certifications such relating to main firewall technologies would be highly desirable.
- Must have working knowledge in risk assessment methods as it relates to vulnerability management.
- Understanding of PCI, ISO 27001, ITIL, and / or other compliance frameworks would be an asset
Adequate knowledge of French is required for positions in Quebec.
Additional Information :
Position Type : Management
Job Status : Regular - Full Time
Job Location : Canada : Quebec : Montreal Canada : Ontario : Toronto
Work Arrangement : Hybrid
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