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Customer Service Associate - Part-time permanent
Customer Service Associate - Part-time permanentTown of Fort Frances • Fort Frances, Rainy River District, CA
Customer Service Associate - Part-time permanent

Customer Service Associate - Part-time permanent

Town of Fort Frances • Fort Frances, Rainy River District, CA
5 days ago
Job type
  • Part-time
  • Permanent
Job description

Customer Service Associate - Part-time permanent

$25.47 / hour to $31.27 / hour Part-Time In-Person

  • Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the Town of Fort Frances.

Direction of Others

  • The Customer Service Associate does not have any direct supervisory responsibilities but may provide task direction to others on occasion.

    • Direction Received

  • Works under direction and supervision of the Aquatics Supervisor and Recreation Supervisor.

    • General Responsibilities

  • Ensures an exceptional customer experience for all visitors to the Memorial Sports Centre (MSC).
  • Addresses general inquiries from members of the public and helps to address any issues or concerns that may arise.
  • Provides in-depth and up-to-date information on the Centre’s programs, policies, procedures, events, and activities.
  • Assists patrons and processes all transactions associated with all aspects of program registration, facility booking, and membership purchase / renewal.
  • Champions and promotes the Memorial Sports Centre and its programming to help engage the public, drive interest, and to increase overall participation levels throughout the facility.
  • Answers telephones and provides direction to customers as required; responding to all inquiries in a timely manner.
  • Follows all daily cash handling / cash out procedures, including the preparation of the daily deposit reconciliation, while ensuring accuracy and thoroughness throughout.
  • Maintains a safe and clean working environment for coworkers and the general public, including identifying and immediately reporting any safety hazards or damage to the facility or equipment.
  • Communicates and interacts effectively with other facility staff and coworkers.
  • Completes all opening and closing duties, as per established procedures.
  • Assists in the maintenance of an organized and effective filing system.
  • Completes other duties as assigned.

    • Effort

  • Office and clerical work require concentration for short to moderate periods of time. Work is subject to continuous interruptions and priority shifts.
  • Critical demands relate to short timelines to meet deadlines for assignments.
  • Muscular and sensory strain along with sensory exertion for moderate to long periods while inputting data via keyboard.
  • The employee must occasionally lift and / or move up to 25 pounds.

    • Education and Qualifications

  • Secondary School Diploma
  • Six (6) months of relevant experience in a customer-facing role.
  • Experience providing front line customer service.
  • Experience handling cash and completing related administrative duties.
  • Customer-service orientation with the ability to handle difficult situations tactfully and professionally.
  • Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
  • Demonstrated ability to effectively multi-task and handle changing priorities.
  • Strong organizational skills and attention to detail.
  • Proficient with computers and associated software applications (MS Office, etc.).
  • Previous experience operating a Point of Sale (POS) terminal would be considered an asset.
  • Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
  • A satisfactory Criminal Record Check will be required as a condition of hire.
  • Demonstrated ability to establish effective working relationships with fellow employees and the general public, as well as the ability to work independently and as part of a team.

    • Working Conditions

  • The hours of work is 25 hours per week, with the possibility of additional hours when covering other shifts.
  • Must have availability to work daytime, evening and weekend shifts.
  • On rare occasions, work out of town may be required while attending courses, meetings, or seminars.
  • The incumbent spends 95% of the most workdays indoors in a climate controlled, open public space. They seldom face unpleasant outdoor conditions, except for occasional trips to buy items or when having to collect mail from the Civic Centre.
  • Occasional exposure to minor disagreeable conditions, such as noise, and occasional difficult behavior from clients

    • Accommodations

    The Town of Fort Frances is committed to providing accommodation for persons with disabilities during the recruitment and selection process, as well as for our staff. This service is available upon request by contacting Human Resources at jobs@fortfrances.ca or (807) 274-5323 ext. 1220 .

    Human Resources will work with any applicants who request accommodations to ensure that arrangements are in place to ensure their needs are met.

    We ensure that all new hires are advised of our policies for accommodating employees with disabilities, and we are more than happy to provide accommodations to our new staff.

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    Customer Service Associate Parttime permanent • Fort Frances, Rainy River District, CA

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