Supervisor, Retail Lending Operations

Location(s) : Vancouver - Lower Mainland

Job Type : Full Time

myWork Options : In-person, Hybrid

Starting Salary Range : $63,300 to $75,900

Background Screening Requirement :

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

What’s the job?

The incumbent is responsible for the day-to-day coordination and management of the Lending Operations department and other related duties.

He / she oversees the activities of the senior administrators, lending administrators, and administrative assistants. Coordinates related duties to ensure high levels of productivity, quality, and morale within the unit.

The Supervisor is responsible for interviewing prospective department staff and making decisions for hiring, promoting, disciplining and dismissing employees.

The individual is responsible for developing processes and implementing and supporting corporate objectives. As well as provide subject matter expertise in corporate and departmental projects as they relate to all department areas.

The incumbent is responsible for inter-departmental liaison to ensure efficient and successful implementation of administrative processes and project assignments.

The Supervisor works with outside service providers such as law firms, appraisal companies, CRM, CRI and HPO to ensure high service levels and coordinates and implements projects relating to the vendors.

He / she must ensure appropriate security requirements are adhered to, assess risk to CCS concerning the loan file asset and oversee the safekeeping and control of all retail loan files.

This position is a key resource for providing high-level knowledge in all administrative functions to all delivery channels, including branches, retail credit, credit recovery, credit risk review, and other stakeholders.

What you’ll get to do :

Change Management

Keep abreast of lending policy / procedures and technology changes, supporting others in the transition. Respond positively to changes, challenges and new opportunities.

Assess, develop and implement new procedures in response to change, providing training and support within Lending Operations and to staff at all levels.

Actively identify areas that may be improved and present ideas. Act as a subject matter expert for developing new procedures and projects.

Leadership

Provide a working environment that ensures high productivity and morale within the department. Provide coaching, training, career counselling and guidance for direct and indirect reports.

Responsible for performance evaluations, salary adjustments, and making decisions for hiring, promotions, disciplinary measures, and terminations.

Effectively apply and administer employee policies and performance criteria for staff. Develop constructive working relationships and partnerships with other business unit management and support staff.

Operations

In the absence of the Manager, Lending Operations assumes all department responsibilities, acting as a direct resource for all staff.

Required to have expert knowledge of lending products and all department responsibilities, including but not limited to reconciliations, specialized products, staff accounts, commission sales payments and Letters of Credit

Efficiently manage the day-to-day operations of the Lending Operations Department, including providing guidance on compliance with lending policies / documentation requirements and providing technical and procedural expertise.

Recognize and develop opportunities to improve department / corporate procedures and efficiencies.

Project Coordination

Support corporate and department initiatives by coordinating the smooth implementation of various programs / projects within Lending Operations.

Research and analyze data, develop requirements, determine processes, perform quality assurance, and prioritize tasks to meet tight deadlines.

Act as an in-depth resource, effectively coordinating and communicating with other business partners and outside service providers.

Follow through with all assigned project work, ensuring all requirements are met.

Risk Management

Responsible for the management and safekeeping of all retail loan file information, documenting and controlling the location of each file.

Manages the review / verification process, including ensuring documentation adheres to lending policy, registered securities, and CCS is not at risk when funds are advanced.

Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures.

Missing information and documentation are reported and followed to resolution. Routinely handle complex documentation and verification issues / inquiries and communicate with all levels within CCS to resolve them.

Develop and manage the calculation and verification of commission sales payments, including external brokers and CCS mobile lending staff.

Work with stakeholders to develop processes and ensure CCS is protected from risk.

Who are we looking for?

Minimum 7 9 Years of Job-Related Experience. The incumbent must be conversant with CCS lending products, services, policies and procedures.

Required to effectively communicate knowledge as it applies to administration, process and role as a resource within the department and corporately.

Must possess strong problem-solving skills in the areas of lending and administration. The individual must have the necessary skill sets to make immediate decisions concerning the business unit.

The ability to research, assess and present information for evaluation is required.

• High School Diploma plus completion of a Diploma Program (two years of formal education or equivalent).
• Expert knowledge of Coast Capital lending products, services, policies, and procedures.
• Good knowledge of banking and loan application systems
• Strong organizational and management skills, ability to prioritize simultaneously
• Good written and oral communication skills
• Ability to think logically, interpret information, problem solve and make sound decisions

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving.

We foster a culture where everyone can feel safe to be who they really are and thrive.

• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year.

We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

• An award winning culture. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
30+ days ago