Donation Crew Team Member

Responsibilities : Departmental Duties

Departmental Duties

• Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area.
• Receive donations from customers, assisting customers with moving / unloading product when necessary.
• Stack and weigh carts / bins, properly record and label, and put in order from oldest to newest.
• Input date, vendor and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft / hard product.
• Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed.
• Explain about the Do not Accept List and inform customer why we cannot take certain items.
• Provide current promotional coupon to customers for donating.
• Action daily OSD audit deficiencies discussed with your supervisor.
• Properly dispose of all unsellable merchandise, and hazardous material.

Health and Safety

• Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards.
• Take precautionary measures and follow company guidelines against external and internal theft.
• Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
• Immediately report employee accidents to management.
• Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks.
• Practice safe lifting and handling of merchandise.
• Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance with company housekeeping standards.

Other Duties

• Roll racks onto the retail floor to replenish stock; providing customer service and helping to maintain store appearance by removing empty hangers, correcting misplaced items, etc.
• Complete processing of books if you are in a store that accommodates OSD room.
• Assist in ragging out the identified colour tags to make space for new stock on the retail floor.
• Roll racks as needed from fitting room and processing department to retail floor.
• Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
• Participate in floor changes, back-stock program.
• Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
• Answer customer inquiries and solve customer complaints in a timely manner.
• Achieve store sales goals by providing sound customer experience.
• Ensure that register areas and the retail floor are stocked at all times.
• Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
• Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
• Ensure that all store opening and closing duties are performed.
• Assist management with the preparation and execution of sale days.
• Perform additional job-related duties as requested by management.

Experience :

• 6 months to 1 years’ experience working in retail.
• Previous work in a thrift retail environment is considered an asset.
• Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.

Core Competencies :

• Concentration ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals.
• Attention to Detail double-check work to provide consistent performance.
• Communication Skills Interact effectively and professionally with team members and customers ensuring all interactions with customers are enthusiastic, polite, professional, and informative.
• Collaboration must work well independently and as part of a team.
• Sales Oriented engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
• Basic math understanding and knowledge of basic mathematical operations and numbers.
• Problem solving troubleshoot customer issues or complaints with little to no assistance from management.
• Physical strength and endurance perform physical requirements throughout duration of shift.
• Organizational skills organizes received merchandise to efficiently fit in bins / cages.
• Safety conscious possesses proper form to effectively and safely conduct manual labor, follows safety guidelines when operating machinery.

Physical Requirements :

• Ability to stand and walk for the duration of shift.
• Constant bending, reaching, and using hands for repetitive actions.
• Lifting and carrying items up to 50lbs without assistance throughout shift.
• Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

Work Environment :

• Exposure to dust all of designated shift.
• Exposure to periodic temperature fluctuations and noise levels.
• Requirements to have open availability including days, evenings, weekends, and holidays.
• Interaction with customers, clients, and the public at large.
30+ days ago