Program Manager (Peel FS)

Program Manager (Peel FS)

Join to apply for the Program Manager (Peel FS) role at The Salvation Army in Canada.

For more than 130 years, the Salvation Army has served people in need in communities across Canada and Bermuda. Every year we help more than two million people by providing necessities such as food, clothing and shelter, and by supporting those experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑based organization, we welcome people of all backgrounds and walks of life.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The role is a front‑line management position focused on overseeing Social Services programmes while carrying a caseload and assisting the leadership team in managing a facility that helps clients through difficult times and promotes self‑sufficiency.

Accountabilities

The incumbent may perform all, some, or a similar range of duties.

Case Management Team Supervision

• Responsible for the overall daily operation and management of the Case Management Team
• Participate and support the team in case conferences with partner agencies
• Maintain the database and network with other service providers for consistent reporting
• Ensure the Caseworker team develops and maintains client intervention / case management system, including accurate, up‑to‑date, and complete documentation for funders and Salvation Army standards
• Lead weekly case management meetings with the team
• Review individual case workers / resource workers case notes, when required
• Regularly review and recommend revisions to operational policies and procedures
• Participate in meetings with community partners to ensure referrals for housing are passed to the appropriate provider
• Escalate higher‑level issues or concerns to the leadership team for guidance or resolution
• Provide case management for clients by maintaining a caseload and keeping appropriate and complete records on all contacts and sessions as required by policies and procedures
• Provide individual sessions and interventions, as needed, to help obtain housing and / or good health outcomes, including crisis intervention, ongoing case management, training and education, and community development and networking
• Conduct intake and risk assessments
• Identify service issues, gaps or needs and bring them to the attention of the leadership team
• Develop and implement case management for assigned clients; assist clients in establishing goals, monitoring progress, and preparing discharge plans
• Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required
• Contact other agencies for client referrals, as necessary
• Engage in the development of inter‑personal relationships that promote dignity and respect
• Provide programming updates to the manager of residential services
• Document and report program statistics on a monthly basis or as needed
• Engage verbally and through email with outside agencies regarding client needs
• Assist with statistical reports and other documents for DHQ / THQ / funders
• Maintain accurate, comprehensive, legible, and current client file records
• Prepare and input appropriate forms, monthly statistical recording, and reporting

Shelter Supervision

Team Management

Other Duties

Managerial and Technical Responsibilities

Reports directly to the senior leadership. Direct reports include the front‑line managers for related teams such as case workers, support workers and administrative staff.

Financial and Material Management

Working Conditions

Education and Experience Requirements

Education, Qualifications and Certifications

Experience and Skilled Knowledge

Skills and Capabilities

Compensation

Placement in the salary range will be based on market conditions, internal equity and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. If you need accommodation, please email Recruitment.Accommodations@salvationarmy.ca .

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