Account Manager - eCommerce Returns

Ride the next mile with us!

About Us : Intelcom is a last-kilometer logistics company enabling the delivery of more than 600,000 parcels every day all across Canada.

Leading the way with its technology platform that generates more than 3,000 optimized routes daily for more than 425 independent delivery partners, Intelcom allows its clients to offer their consumers a quick, reliable, and predictable experience for the last kilometer of their online purchases.

Headquartered in Montreal, QC, Intelcom employs more than 2,500 permanent people in 10 provinces and two territories, constantly opening new sorting stations and expanding its network.

Job Description : We are seeking a highly motivated and experienced Account Manager to join our team. The Account Manager will be responsible for managing client accounts related to eCommerce returns.

Key Responsibilities :

• Serve as the main point of contact for Intelcom with clients regarding ecommerce returns management.
• Build and maintain strong, long-lasting client relationships
• In collaboration with our product department, understand client’s needs and develop customized solutions to meet their requirements.
• Collaborate with internal teams to ensure the timely and successful delivery of solutions
• Identify and pursue opportunities for upselling and cross-selling Intelcom-specific services.
• Day-to-day troubleshooting of ecommerce return incidents across Intelcom's network
• Monitor and analyze Intelcom ecommerce returns operations metrics, providing insights and recommendations for improvement.
• In collaboration with the operations department, implement corrective plans in the event of service breakdowns
• Work with Intelcom’s forecasting group to define estimate of volume to achieve during high volume season.
• Stay updated on eCommerce returns management industry policies, trends, and best practices for Intelcom clients.

Qualifications :

• Bachelor’s degree in business administration, Marketing, or a related field.
• At least 5 years in account management, preferably in the eCommerce or logistics industry
• Proven track record of meeting and exceeding sales targets with clients
• Excellent communication and negotiation skills, specifically with important clients
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple : in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams.

With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.