Part Time- Membership Experience Representative - Stratford ON

Membership Experience Representative

Location : Stratford YMCA, Stratford-Perth Region

Work Hours : Evening and weekend availability required

Employment Type : Part Time, Permanent

Number of Vacancies : 1

Anticipated Start Date : March 2024

Application Deadline : March 8, 2024

Guaranteed Starting Hourly Rate : $16.55

Compensation Package :

Time Off

At the YMCA of Three Rivers, we recognize the importance of work-life balance! All part time team members are entitled to vacation pay earned at a rate of 4% on each pay.

Wellness

The YMCA of Three Rivers is committed to the health and wellness of our staff members. Part time employees receive

• Wellness days that can be used as they are earned
• Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
• A free YMCA membership for yourself and your family which can be used to access our fitness centers
• Discounts on programs and services offered by the YMCA including child care

Who we are

Our promise to you is to give you a sense of belonging and opportunities to grow as a person. The YMCA of Three Rivers is a charitable organization that strengthen our communities by providing opportunities for personal growth and active involvement.

The YMCA creates friendly, safe, supportive communities where people from all ages and stages of life can come together and pursue good health in spirit, mind, and body.

We have the assets to affect positive social change and we know providing an excellent customer experience will increase the number of participants who utilize our programs and services.

This is where you come in.

What you will do....

As the Membership Experience Representative, you will have interest and experience in working with youth. You will have to problem solve and deal with difficult situations.

You will monitor the participants in the facility as well as be the point person for any emergency situations that may arise.

You will proactively assist members and participants with needs, inquiries or concerns. The position will also require excellent knowledge of the services we provide.

You will also ensure safety is maintained at all times. Some administrative duties may be required.

What you will bring

You will be a confident, social person with great relationship building and leadership skills. You will have a high school diploma, and ideally, you will bring one year of customer service experience.

You will be certified in First Aid / CPR and AED. This position also requires you to have a clear Criminal Records Check.

What you will gain

You will be an integral part of the Membership department. You will be joining a dynamic team that is dedicated to providing the highest standards of customer service to our participants.

You will be doing work that has a large and positive impact in our community. If you are looking for a challenge that will make a difference this is it!

Please note : As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care.

All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.