Student Systems Operations Specialist

DUTIES

& RESPONSIBILITIES

• Applies critical thinking and problem solving skills to semi-technical problems, known errors and workarounds.  If unable to solve, escalates issues to appropriate levels for effective and expeditious solution.
• Maintains a tracking system for reported issues, problems and solutions.
• Maintains admissions / scheduling / registration / graduation systems functionality through entering, verifying and ensuring accuracy of data as well as related systems setup and reporting.
• Performs regular audits of the student data in the systems and liaises with stakeholders to ensure accuracy of information including reporting, entering, or updating data.
• Creates and runs standard and ad hoc reports using SQL queries and verifies the accuracy of the data reported.
• Supports a reporting tool for end users to run on demand standard reports.
• Provides training for related student information computer and software systems.
• Develops and documents systems and procedures by detailing hardware and software specifications.
• Assists with the development and continuous improvement of the student systems processes and procedures.
• Manually runs routine processes.

REPORTS TO

Associate Registrar, Systems and Reporting

QUALIFICATIONS

EDUCATION :

Experience :

Four years practical experience working with an enterprise relational database which must include :

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

WORKING CONDITIONS

Please note : Internal CUPE applicants holding an ongoing position who apply for this role will not have the right to return to their former ongoing position if they are the successful candidate.

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.