Front Office Administrator Bilingual (English & French)

Job Description

Job Description

About Us : : TriCoast Renovations is the trusted National Home Renovation Partner for Home Depot Canada. Providing turnkey project management solutions that take the heavy lifting out of your home renovation experience. We promote only the highest quality of fit and finish and stand behind our workmanship like no one else. We are don’t get hired to meet your expectations, we get hired to exceed them!

Position Overview & Requirements

About the Role

TriCoast Renovations is seeking an exceptional Front Office Coordinator to serve as the operational backbone of our renovation business. This role blends administrative excellence, customer service leadership, working closely with sales, project managers, field operations, installers, subcontractors, vendors, and clients.

Bilingual Requirement (Mandatory)

This role requires a fully bilingual candidate who is fluent in English and French, both written and oral, and able to communicate professionally with clients, vendors, field teams, and internal stakeholders in both languages.

Key Responsibilities

Front Office Administration & Customer Experience

• Provide high-level administrative support to ensure day-to-day operations run smoothly across teams and regions.
• Deliver a compelling customer experience by responding to inquiries, troubleshooting issues, and documenting all interactions in BuilderTrend (or equivalent systems).
• De-escalate customer concerns through empathy, professionalism, and solution-oriented communication—ensuring customers feel heard and supported.
• Direct customers to the appropriate internal departments while maintaining ownership of follow-through and resolution.
• Support cross-functional needs and special projects as required, contributing to operational improvements and process consistency.
• Identify opportunities to enhance customer satisfaction, improve workflows, and strengthen internal communication and service standards.
• Collaborate closely with teammates and leadership using a “One Team” approach, including supporting training and mentorship for peers and new hires.
• Support various cross-functional projects as needed
• Listen to client inquiries and take the appropriate problem-solving steps
• Aid various departments and needed.
• Deliver a compelling customer experience by resolving inquiries, troubleshooting issues, and documenting all interactions in Builder Trend.
• De-escalate situations through empathy, understanding, and empowerment, ensuring customers feel heard and supported.
• Support cross-functional needs by directing customers to the appropriate departments.
• Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction.
• Collaborate closely with teammates and leadership, following a “One Team” approach and supporting training / mentorship for peers and new hires.

Core Competencies & Requirements

Organizational Excellence

Professional Integrity

Communication Mastery (BILINGUAL)

Technical Proficiency

Proactive, Ownership-Driven Mindset

Why Join TriCoast

At TriCoast Renovations, quality is non-negotiable and accountability is central to how we work. If you are energized by owning timelines, improving processes, supporting customers with professionalism, and coordinating moving parts into a smooth renovation experience then this role is for you.

Company Description

About Us : TriCoast Renovations is the trusted National Home Renovation Partner for Home Depot Canada. Providing turnkey project management solutions that take the heavy lifting out of your home renovation experience. We promote only the highest quality of fit and finish and stand behind our workmanship like no one else. We are don’t get hired to meet your expectations, we get hired to exceed them!

Company Description

About Us : TriCoast Renovations is the trusted National Home Renovation Partner for Home Depot Canada. Providing turnkey project management solutions that take the heavy lifting out of your home renovation experience. We promote only the highest quality of fit and finish and stand behind our workmanship like no one else. We are don’t get hired to meet your expectations, we get hired to exceed them!