Operations Excellence Specialist

Job Description

Job Description

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we'll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

The Operations Excellence Specialist plays a pivotal role in supporting the Workforce Management function within the Claims department. This position is dedicated to enhancing adjuster productivity by effectively managing workload, headcount, and daily activities. The Specialist collaborates closely with the Claims Senior Leadership Team (SLT) to craft a comprehensive monthly operating review, providing detailed insights into the performance of all Claims teams. Additionally, the role is responsible for the delivery and ongoing maintenance of an adjuster scorecard in partnership with the Claims Analytics team. Leveraging data and reporting, the Analyst identifies opportunities to drive operational efficiencies, reduce leakage, and support business case development for continuous improvement initiatives.

What you will do :

• Evaluate performance metrics of different claims units, identifying trends and discrepancies.
• Work with unit managers to develop and implement performance improvement strategies.
• Regularly report on unit performance, highlighting key achievements and areas for improvement.
• Liaise with IT and Data Departments to improve process efficiency through technological advancements.
• Develop and oversee a suite of performance metrics for claims operations.
• Continuously report on these metrics, offering insights and analysis.
• Use these metrics for forecasting trends and guiding strategic decisions.
• Actively influence and persuade supervisors to embrace new, modern work methodologies.
• Showcase the benefits of new tools and processes through data and case studies.
• Effectively communicate analytical findings and recommendations to a diverse range of stakeholders.
• Develop strong relationships within Claims and become a trusted partner to all stakeholders
• Support the development of a coaching framework to enable leaders to positively drive frontline performance
• Provide analytical support for projects led by the Enablement Manager.
• Engage in ongoing professional development to remain abreast of industry trends and advancements in data analysis and claims management.

What you will need to succeed :

The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual's discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note : This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.