Account Manager

Total Group of Companies is an industrial service company specializing in fire, rescue, medical, and HSE services. With facilities in Elora, Ontario, as well as Red Deer, Guelph, and Winnipeg, we proudly service clients across Canada.

The Account Manager is responsible for overseeing the overall operations, sales support, client relationships, and strategic direction of Total Group of Companies. This role includes leading daily business functions, supporting departmental performance, coordinating operations and dispatch activities, ensuring compliance with regulatory and company standards, and maintaining a strong, positive workplace culture.

Reporting to the Executive Leadership Team, the Account Manager provides leadership across all divisions, strengthens client relationships, supports sales and business development initiatives, and ensures the effective delivery of services, training, equipment, and resources throughout the organization.

Under the direct supervision of the Director of Operations, daily task and activities include but are not limited to :

Sales and Growth

• Support sales initiatives and identify upsell and cross sell opportunities
• Assist with quoting, proposals, renewals, and follow ups
• Maintain and grow existing client relationships
• Track leads, opportunities, and client activity
• Support business development initiatives and outreach

Client Communication and Service

Operations and Dispatch

Executive Support

Administration and Data Management

Training and Equipment Support

The ideal candidate would possess the following traits :

To be considered for this role, you must meet the following criteria :

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