Field Services Coordinator - North America

Job Description

We build. We create impact.

As a Planning Coordinator on the Field Services team, you will make a positive impact by being responsible for :

• Coordinating and scheduling field service activities, including installations (repairs, and maintenance), in collaboration with suppliers and internal teams.
• Enforcing the SOWs and make sure we provide feedback to suppliers and receive feedback.
• Working with our support teams to provide remote support to on-site technician.
• Confirming installation was successfully completed.
• Performing follow ups with customers to evaluate the service rendered via survey email.
• Developing and maintaining strong relationships with coworkers and external suppliers, serving as the main point of contact for any queries, issues, or escalations.
• Acting as the primary point of contact for external suppliers, maintaining regular communication to ensure timely and successful installation of equipment by third parties.
• Monitoring and analyzing internal and external KPIs to ensure that performance goals are met.
• Managing third party invoices.

Qualifications

Qualifications we're looking for.

• Experience
• 1+ years of experience in coordinating field service activities or working with external suppliers is a plus; related experience in dispatching or service operations
• Excellent communication skills, both written and verbal, with the ability to effectively engage with suppliers, internal teams, and customers if needed.
• Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
• Strong negotiation and relationship-building abilities, with a focus on fostering productive and collaborative partnerships with suppliers.
• Skills :
• Strong partnership and collaboration skills
• Stakeholder management
• Proficiency in using various software tools (SAP, Microsoft Office Suite specifically Excel, etc.)
• Abilities :
• Ability to identify benchmarks and potential new suppliers to expand our network and services
• Ability to oversee our external suppliers and ensure the smooth execution of our field service operations
• Strong organizational and time management abilities, capable of multitasking and prioritizing tasks in a fast-paced environment.
• Fluency in English required; French also strongly preferred.
• Education :
• Bachelor’s degree is a plus.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including :

• Generous paid time off (PTO) : 35 days PTO to enable work / life integration and promotes a culture of trust.
• Health & Wellness : Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future : While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth : E-learning opportunities and workshops, and global mobility potential
• Commute benefits : up to $100 / month per employee for commuting expenses.
• Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.