Regional Account Sales Coordinator

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About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease, and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About The Team

Our sales positions are a great fit for people with a real entrepreneurial spirit. You're out there every day meeting customers, selling a world-class service, and securing equipment consignments.

You're directly responsible for your own territory – and the future of our company. You’re the very public face of Ritchie Bros., with the support of a global company behind you. There are endless opportunities for strong salespeople to advance their careers.

Job Description

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

Responsibilities

• Provide exceptional customer service to both external and internal customers.
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments.
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process.
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce).
• Collect contract information & manage documents.
• Review information in our sales and online databases to ensure equipment listings are up to date.
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service.
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
• Collect contact information & manage departmental collaborations to ensure deadlines are met.
• Actively support the RB Unreserved Commitment to Safety : to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Qualifications

Seniority Level

Entry level

Employment Type

Full-time

Industries

Construction, Machinery Manufacturing, and Truck Transportation

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