Spécialiste en soins personnalisés, Personal Care Specialist (Blingue-Remote, 12-month contract)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Principales Fonctions et Responsabilités :

• Servir de principale personne-ressource pour les patients
• Communiquer avec les patients pour recueillir de l’information et les renseigner sur les services offerts par le programme
• Servir d’expert en remboursement dans le territoire qui lui est confié
• Renseigner les patients sur les services du programme, y compris, sans s’y limiter, une formation sur l’auto-injection, les options en matière de pharmacie et le soutien au remboursement
• Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement
• Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le cheminement du patient et assurer l’intégration du patient
• Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d’assurance du médicament d’ordonnance
• Interagir régulièrement avec les compagnies d’assurance, les pharmacies et d’autres professionnels de la santé pour offrir un soutien optimal en matière de remboursement
• Coordination des ordonnances (initiales et renouvellements)
• Signaler les effets indésirables
• Autres tâches connexes qui lui sont confiées

Expérience et Niveau d'éducation Requis :

Exigences :

• Diplôme d’études postsecondaires ou grade d’associé ou une combinaison équivalente d’études et d’expérience
• Bilinguisme (anglais / français) est un atout (obligatoire pour les postes au Québec)
• Expérience du service à la clientèle

Atouts :

• Baccalauréat
• Expérience dans le domaine du remboursement par des tiers publics ou privés, du contexte de centres d’appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l’industrie pharmaceutique ou toute expérience connexe
• Expérience du service à la clientèle
• Compréhension de l’information médicale
• Connaissances des programmes de remboursement publics, privés et fédéral
• Expérience de l’utilisation du système CRM.
• Bonnes aptitudes de gestion de projets
• Connaissance de SalesForce.com
• Key point of contact for patients
• Contact patients to gather information and educate patients on program services
• Be a reimbursement expert in his / her assigned caseload territory
• Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
• Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
• Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
• Manage all aspects of coverage to maximize and maintain prescription drug coverage
• Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
• Coordination of prescriptions (initial and renewal)
• Adverse Event reporting
• Ad hoc duties as assigned

Experience and Educational Requirements :

Requirements :

• Bilingualism (English / French) is an asset (requirement for province of Quebec)
• Experience in a customer service setting

Assets :

• Post-secondary education certificate, diploma, or degree an asset
• Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
• Experience in a Customer Service setting
• Comprehension of medical information
• Knowledge of public, private and federal reimbursement an asset
• Previous work using a CRM system an asset
• Project management skills
• Knowledge of SalesForce.com an asset
• Previous work in health insurance experience an asset
• Previous work in pharmacy an asset

Minimum Skills, Knowledge and Ability Requirements :

• Exceptional customer service skills and phone etiquette
• Detail and result oriented
• Strong analytical and organizational skills
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to manage multiple tasks and priorities at once
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Strong computer skills and knowledge of Microsoft Office
• Ability to adapt to change and ambiguity
• Adhere to Performance Standards and Procedures required by the program

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time