Dispatch Specialist

Location : Truro, Nova Scotia, Canada

Description Du Poste

This position anticipates and responds to customers' needs, requests, and issues and interfaces with other departments. They assist in evaluating the selection of carriers and planning the handling of exceptions and service recovery (e.g., in the event of late loads, etc.) to ensure effectiveness, to maintain customer satisfaction, and to manage costs. This position performs other tasks as requested.

Responsibilities

• Delivers outstanding customer service to walk‑in customers and telephone inquiries.
• Takes ownership of customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices and trains others.
• Maintains a clean, organized, and safe working environment.

Qualifications

Additional Criteria

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Operations Consulting

UPS Canada est un employeur inclusif et qui adhère au principe d’égalité d’accès à l’emploi. Veuillez aviser un représentant des ressources humaines si une mesure d’adaptation du lieu de travail est requise. Merci de l’intérêt que vous portez à UPS Canada.

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