Entry Level Customer Service - WFH

Who We Are

Across North America, we partner with labor unions, credit unions, and professional associations to bring members and their families supplemental benefit programs that enhance financial protection and long-term peace of mind. Our goal is simple — to help hardworking people protect what matters most : their health, income, and security.

Our foundation is built on trust, service, and compassion. Every family has a unique story, and we take the time to understand it. That’s why our approach is always personal — never one-size-fits-all. We believe in empowering people through clear information and genuine care.

Our mission is to protect and empower working families. As we continue to expand, we’re looking for driven, people-centered professionals who want to build a meaningful remote career — one that blends personal growth, purpose, and flexibility.

The Role

This is your opportunity to make a difference every single day. You’ll serve as the connection between members and the benefit programs they’ve requested information about. Through virtual consultations , you’ll listen, guide, and help families find the options that best suit their needs.

This is a fully remote position , giving you the freedom to create your own schedule, maintain balance, and work alongside a supportive team that shares your drive to help others. Here, performance and purpose go hand in hand — your effort directly impacts the lives you touch.

What You’ll Be Doing

Host virtual or phone meetings with members who have shown interest in available programs.

Build trust through active listening and empathy .

Explain benefits clearly and guide families to the right choices.

Keep accurate records and stay organized with digital tools.

Work collaboratively to meet goals and deliver exceptional service.

Participate in training and mentorship to continuously grow your skills.

Contribute ideas that improve team efficiency and member satisfaction .

What You Bring

Authorization to work in the U.S. or Canada .

High school diploma or equivalent (college education is a plus).

Proficiency with Zoom, email, and online communication tools .

Excellent people and communication skills .

Self-driven and organized , with the ability to work independently.

Experience in sales, customer service, or client support is helpful but not required — we’ll teach you everything you need to know.

Who Thrives Here

Compassionate and relationship-oriented individuals.

Dependable, adaptive, and detail-focused team players.

Confident communicators who always put people first.

Those who value collaboration and accountability.

What You’ll Gain

Comprehensive benefits package (life, dental, prescription, and travel).

Remote flexibility and freedom to design your schedule.

Weekly pay, bonuses, and travel incentives for high performers.

Mentorship, training, and leadership development opportunities.

A positive, inclusive culture that rewards effort, celebrates success, and invests in your growth.

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