Technical Representative - MiningCaterpillar Inc. • Edmonton, Division No. 11, CA
Technical Representative - Mining
Caterpillar Inc. • Edmonton, Division No. 11, CA
18 days ago
Job type
- Full-time
Job descriptionChampion customer satisfaction by building strong relationships and ensuring fair value delivery. Guide dealers through the Product Problem Management process to maximize machine uptime. Lead NMI programs with the dealer and ensure successful deployment of new mining machines. Advise on Product Improvement Programs, keeping costs in check and timelines on track. Deliver technical presentations that highlight machine improvements and service advantages. Apply your deep understanding of market needs to influence product and process enhancements. Administer goodwill settlements, ensuring policy compliance and customer satisfaction. Collaborate with Service Specialists to elevate dealer performance and service quality. A front‑row seat to the latest in mining technology and innovation. A chance to grow your technical, business, and leadership skills in a high‑impact role. The opportunity to work with a global leader in heavy equipment and make a real difference in the field. Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of mining equipment, machine life‑cycle and economics, product support, condition monitoring, applied failure analysis, and equipment maintenance practices. Safety‑first mindset, ensuring customer and dealer safety regulations are understood and practiced. Customer‑focus : knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Ability to leverage that information in creating customized customer solutions. Deep product knowledge and application experience with equipment and production technologies. Superior relationship‑building skills and the ability to execute through a team of Caterpillar, dealer, and customer personnel. Decision‑making and critical thinking : knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Superior communication skills – both written and verbal – ranging from operational and technical discussions to dealer principal and executive presentations. 6‑Sigma or project management experience. Knowledge of Caterpillar products, policies, and procedures. Domestic relocation assistance is available. The primary location for this position is Edmonton, AB. This position requires 50‑60 % travel. Sponsorship is not available. Competitive Base Salary ($119,000 - $149,000) Annual incentive bonus plan Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, etc.) Defined Contribution Pension Plan Employee Share Purchase Plan Short and long‑term disability coverage Life Insurance Employee Assistance Programs Company supplied vehicle
17 hours ago Be among the first 25 applicants
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area : Product Support
Technical Representative – Surface Mining Equipment (Oilsands Region)
Caterpillar’s Go-to-Market group, part of the Resource Industries Sales, Services, and Technology division, is looking for a Technical Representative to support our Surface Mining Equipment in the Oilsands Region. This role is not just a job—it’s a mission. You’ll be the boots on the ground, the technical expert, and the trusted advisor who ensures our mining customers keep their machines running at peak performance. Your work will directly influence uptime, customer satisfaction, and Caterpillar’s bottom line.
What Makes This Role Exciting?
- Own the uptime : tackle complex product challenges head‑on, helping customers and dealers resolve issues quickly and effectively.
- Drive Innovation : lead the charge on New Machine / Market Introductions (NMI), ensuring smooth rollouts of cutting‑edge mining equipment.
- Shape the Future : use insights to help shape product improvements, service strategies, and dealer capabilities in a critical territory.
- Build Powerful Partnerships : work side‑by‑side with dealers and customers, becoming a trusted voice in the field and a key player in Caterpillar’s success.
What You’ll Do
What You’ll Gain
Required Skills
Top Candidates Will Also Have
Additional Information
Benefits and Compensation
Posting Dates : December 9, 2025 – January 4, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Seniority level : Not Applicable
Employment type : Full‑time
Job function : Sales and Business Development
Industries : Construction, Machinery Manufacturing
Edmonton, Alberta, Canada – CA$55,000.00‑CA$85,000.00 (2 weeks ago)
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Mining Representative Technical • Edmonton, Division No. 11, CA
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