Business Systems Analyst

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About The Role

As MealSuite continues to scale, teams across Sales, Customer Success, Finance, and Operations require consistent, well-defined business processes supported by scalable systems. Currently, process changes and system enhancements are limited to current resource capacity and are not adapting to meet MealSuite's general growth pace. We're looking for a Business Systems Analyst to partner with departments to document current-state processes, gather and translate business requirements, and support the design of future-state workflows and system changes. The expected outcome is improved cross-functional alignment, clearer requirements for system enhancements, reduced rework, and more scalable, well-governed business systems.

What You’ll Do

• Partner with departments to document current-state processes and identify gaps, inefficiencies, and improvement opportunities.
• Facilitate requirement-gathering sessions and translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Maintain process documentation, system requirements, and change logs to support governance and knowledge sharing.
• Support testing, validation, and rollout of system and process changes, including user enablement and documentation.
• Establish a standardized framework for intake, prioritization, and documentation of system and process change requests.

What You Bring

Why You’ll Love Working Here

Additional Information

This role requires working onsite in our Cambridge or Dallas office two days per week. If you're more than an hour away, apply anyway—we're open to discussing options. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.

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