Jr IT Support Technician

Title: Junior IT Support Technician

Competition: #26-006

Reports to: Manager of IT

Compensation: $27.39-$29.69/hour

Schedule: 8:30am to 4:30pm, Wednesday to Sunday (75 hours bi-weekly)

Closing Date: February 28, 2026 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Primary Objectives:

Reporting to the Manager of Information Technology and Systems, the Junior IT Support Technician is responsible for:

• Serving as the first point of contact for day to day IT support across Pacifica Housing
• Ensuring Pacifica staff have consistent access to systems, equipment and technology required to perform their roles effectively
• Supporting user onboarding and off boarding, basic troubleshooting, and hardware setup across Pacifica’s network of offices and housing sites

As Pacifica continues to grow and expand its regional footprint, this position supports organizational stability by responding to day to day technical needs, assisting with onboarding and offboarding, and maintaining the readiness of IT equipment and systems across offices and housing sites.

The Junior IT Support Technician works collaboratively within a tiered IT support model, contributing to timely service delivery while escalating more complex issues as appropriate.

Position’s Key Responsibilities:

Tier 1 Technical Support:

• Serve as the first point of contact for day-to-day IT support requests submitted through Pacifica’s helpdesk system (Zendesk)
• Supporting staff with common Microsoft 365 application issues (e.g., Outlook, Teams, OneDrive)
• Configuring and deploying end user devices including laptops, phones, and peripherals
• Delivering onsite and remote support to Pacifica Housing locations, primarily in Victoria and occasionally in Nanaimo
• Identifying and escalating recurring or complex technical issues to senior IT staff or the Manager of Information Technology and Systems

User Account Management and Onboarding/Off-boarding Processes:

• Assisting with new user setup including account provisioning, Microsoft 365 licensing, and multi-factor authentication (MFA)
• Preparing and configuring hardware for new employee onboarding
• Participating in the off boarding process by disabling user accounts, retrieving equipment, and resetting devices for redeployment

Asset Management and Equipment Readiness:

• Maintaining up to date inventory records for IT hardware and peripheral equipment
• Ensuring operational status of shared equipment such as networked printers and meeting room technology
• Monitoring IT supply levels and informing the Manager of upcoming needs (e.g., toner, keyboards, cables)

Access Control and Security Systems:

• Assisting with administration of Pacifica’s keyless entry systems (Salto and Kantech), including user access changes and basic troubleshooting under supervision
• Programming access fobs and updating permissions as directed by the Manager of Information Technology and Systems

Contributing to Documentation and IT Team Collaboration:

• Maintaining internal IT documentation and contributing updates to the Pacifica IT Knowledge Base
• Participating in regular IT team meetings and project check-ins
• Supporting the continuous improvement of service delivery by documenting frequently reported issues and identifying opportunities for improvement

Requirements

Qualifications (minimum Education and Experience requirements):

Note: An equivalent combination of education and experience may be considered.

Education & Experience:

• High school diploma or GED
• 1-2 years of experience in an IT support, helpdesk, or technical services environment (or equivalent combination of education and training)
• Familiarity with Microsoft 365, Windows 10/11, and basic networking principles
• Experience using a helpdesk or ticketing system such as Zendesk is an asset

Knowledge, Skills and Abilities:

• Strong communication skills and a customer service mindset
• Ability to follow established procedures, prioritize tasks, and manage time effectively
• Desire to learn and grow within a team environment
• Demonstrated alignment with Pacifica’s core values of care, inclusion, accountability, and community impact

Additional Criteria for Role:

• Completion of a Criminal Record Check with Vulnerable Sector clearance
• Must hold a valid BC Driver’s License and have access to a reliable vehicle with appropriate business class insurance
• Willingness to work flexible hours and occasionally travel between sites

Benefits

• A mission driven and meaningful working environment
• Competitive salary from a Certified Living Wage Employer
• Three (3) weeks vacation entitlements plus significant wellness time
• Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more)
• Competitive employer RRSP contributions; no matching required
• Employee assistance program
• Career development and internal advancement opportunities
• Organization and individual training opportunities
• Social committee that includes robust team building and staff social events
• Dog friendly offices

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.