Intermediate Accounts Payable Representative to support the day-to-day delivery of escalated customer Service issues (00002315)
Our Agriculture client is looking for 3 Intermediate Accounts Payable Representative to support the day-to-day delivery of escalated customer Service issues
Must Have :
- 5+ years as a Account Payable, Accounts Receivable analyst
- Experience working in a Customer Service or Help Desk (Tier 2) type role
- Experience working closely with Managed Service Providers
- Experience with Peoplesoft
Responsibilities :
- Communicate promptly and professionally with suppliers regarding status of invoices, check requests, and utility payments and with internal users and Managed Services regarding Accounts Payable processing questions and issues.
- Become proficient with various Accounts Payable systems (Peoplesoft / TAP) and processes to fully support the resolution of escalated issues and better identify and research root cause
- Research open items through accounting systems, identifying root cause of issues, and providing recommendations for resolution.
- Work with other Accounts Payable functional teams to resolve issues in a timely manner.
- Assist with critical business account issues in an expedited fashion, engaging appropriate personnel.
- Work within stated internal KPIs and SLA
- Responsible for understanding process flows by function and interactions between Managed Services and FBS PTP
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