Bilingual Account Manager - Rouyn Noranda

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• To sell the company and its services to new and existing clients, while meeting the customers needs, through personalized service by performing the following duties.
• Travel throughout assigned territory to call on existing and prospective customers to solicit business, explain the services of the company to the client using consultative selling techniques - 60%
• Telemarket existing and prospective customers to solicit business - 10%
• Follow up with all customers regarding rate requests, increases, claims, service failures, concerns - 20%
• Prepare reports of business transactions for corporate internal use ie. new business, lost business, competition, accounts at risk, accounts lost, questionnaires, sales leads, etc. - 10%
• Recommend ways to improve service to customers, including the use of the website and relative efficiency tools, quality of bills of lading, packaging and reduce claims
• Recommend ways to improve efficiency and effectiveness of the sales process
• Other duties may be assigned

Qualifications

• Must be computer literate
• Good communication skills including proficiency at listening, selling (persuasion), problem solving, consultative selling techniques, etc.
• Strong negotiation skills
• Competent math skills i.e. cubing, calculation of rates, etc.
• Proficient with geography
• Must be flexible as job requires being able to deal effectively with changing circumstances, customer demands, last minute requests, deadlines and daily stress
• Organizational and time management skills
• Sales experience is an asset as is industry knowledge

Additional Information

What do we offer you?

• Competitive wages
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement