Support Specialist - NEXIA

Support Specialist – NEXIA (Digital Transformation Group)

Location : Cambridge, Canada

Type : Full-Time

Who We Are

Since 1992, Powerhouse Controls has been on a mission to be recognized as a world‑class, single‑source drive and automation systems integration supplier. We bring exceptional technical and engineering experience to the table, but what really sets us apart is an unsurpassed level of passion and commitment. We listen, question, collaborate, analyze and assess until we’re completely convinced that our recommendation is the best solution possible. Powerhouse Controls is on the hunt for individuals who embody the spirit of innovation, collaboration, and integrity. We’re not just seeking employees; we’re searching for trailblazers who share our passion for shaping the future of control systems and automation. If you’re fueled by the fire of creativity, if you’re driven by a desire to collaborate with a diverse community of experts, and if your commitment to ethical excellence is unwavering, then you’re exactly who we’re looking for.

Position Overview

The Support Specialist – NEXIA is responsible for the day‑to‑day delivery of customer support, maintenance, and software update services across all active NEXIA deployments. NEXIA is a Powerhouse Controls Intralogistics orchestration software to help integrate automation into industrial facilities. This role ensures uptime, responsiveness, and client satisfaction by executing Powerhouse Controls’ service agreements, including the NEXIA Support, Maintenance, & Software Update Service Contract and its associated End‑User License Agreements.

The Support Specialist acts as the first line of operational contact for client issues, delivering exceptional technical support while maintaining compliance with contractual service levels, documentation standards, and cybersecurity expectations. This role operates within the Implementation Team, enabling customer success post‑deployment and ensuring smooth transitions between project, service, and renewal stages.

Why Join Us?

• Health / Dental Benefits
• Increased Vacation
• Profit Sharing
• Birthdays off with pay
• Flexible work hours
• Fitness incentive
• Career development
• Social and Team building events
• Charitable donation matching
• RRSP / 401K Matching
• AAA / CAA Basic membership coverage

What You’ll Do

Support Delivery & Case Management

System Maintenance & Health

Software Update & Release Support

Customer Communication

Operational Excellence

Note : The key accountabilities are not an exhaustive list and other duties may be assigned as needed.

What You Bring

Must‑Have

Nice‑to‑Have

Opportunity Awaits

If you’re ready for empowering industry through practical innovation and take on a pivotal role in a company that’s redefining industrial automation, we want to hear from you. Together, we can build a future where innovation and excellence drive success. Apply Today!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Powerhouse Controls is committed to providing a barrier‑free interview process and accommodating applicants’ needs in accordance with Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the process, please contact our recruitment team.

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