Customer Service Representative
DCCHail Calgary - AutoCanada Collision Centres
Calgary, Alberta, On-Site
Compensation : $45,000 - $50,000 per year
Schedule : Monday to Friday, 8-hour shift. During peak season weekend availability is required and possible extended hours.
DCCHail is looking for a Customer Service Representative located in Calgary, Alberta . We are a growing team with opportunities for career advancement.
What We Offer :
- Competitive Compensation
- Health and Dental Benefits
- Vacation
- Wellness Benefits
- Employee Assistance Program
- Employee Vehicle Purchasing Plan
- Clean Working Environment
- Career Growth
Responsibilities :
- Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
- Outbound calls to customers to schedule appointments (Estimates and Repairs)
- Outbound calls to customers with status updates
- Assist with customer appointment check-ins and customer deliveries
- Update internal systems with detailed / accurate notes
- Assist with in person customer service as well as office work
Requirements :
- High School Diploma
- Experience in customer service or sales, preferably in the automotive industry
- Knowledge of CDK computer operating system or similar systems
- Strong organizational and time management skills
- Must possess a valid driver’s licence and a safe driving history
- Excellent verbal and written communication skills
- French is an asset
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