Supervisor, On-Site Services

POSITION OBJECTIVE :

In order to become the customer's first choice for the products and services they need to keep their workplaces safe, efficient, and functioning at the most optimal efficiency. KeepStock (Acklands-Grainger Inc's vendor managed inventory solution) is a core solution that provides a differentiated experience for our customers and drives penetration into our accounts which yields increased overall GP for embedded customers.

Working closely with the Regional Manager, On-Site Services, the incumbent is responsible for leading a team and is accountable for all on-site services within a specific geography or customer. Additionally, ensures execution of the on-site services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth and cost to serve.

KEY DUTIES AND RESPONSIBILITIES :

Performance Drivers :

Demonstrates and excels in Acklands-Grainger Performance Drivers including but not limited to the following behaviours :

• Wow the Customer - Know your customers; Earn your customer's trust; Become your customers' "go-to" person
• Have A Winning Attitude - Play to win; Act with optimism & enthusiasm; Make courageous decisions
• Drive For The Best Results - Set high standards; Take personal accountability; Deliver on commitments
• Make The Team Better - Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others

People Leadership - Owns their Talent :

Cross-Functional Collaboration to drive Growth :

WORK ENVIRONMENT :

REQUIRED EXPERIENCE AND QUALIFICATIONS :

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and / or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience / background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.