Business Change Specialist

SUMMARY

The Business Change Specialist supports the national rollout of Tango while continuing to provide operational support for CW1 where no-go customers remain active. The role combines operational implementation, system readiness, myDSV support, reporting, organizational change, data quality, and KPI enablement.

This position acts as a national resource with authority to drive process readiness and adoption across all Canadian Air and Sea branches. It ensures consistent use of Tango, proper use of CW1 for no-go customers, and reliable reporting across systems.

The BCS also develops and administers reports, programs, guidelines, and procedures to align DSV staff with KPI goals and provide the necessary training in the utilization of Tango, CargoWise1, and myDSV.

KEY DUTIES AND RESPONSIBILITIES

Change Management and National Readiness

• Lead staff readiness for Tango across all Canadian stations.
• Communicate system changes, updates, and requirements.
• Align stakeholders across Branches, P&O, Finance, Product, IT, and IMO.
• Track readiness progress and escalate risks to leadership.
• Support delivery of national go-live and hypercare.

System Migration, TMS Bridge, and Process Standardization

Operational Deployment, SOP Alignment, and Field Support

myDSV Support, Reporting, and Analytics

Training, Refresh Training, and KPI Enablement

Support management in understanding KPI rules and operational reporting.

Cross Functional Coordination

Reporting, Documentation, and Issue Management

Quality, Health & Safety :

QUALIFICATIONS

Education and Experience

Skills and Competencies

Language and Computer Skills

Wages starting at $64,000 per year

WORKING CONDITIONS

Physical Demands

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process