Operations Coordinator - Full Time
Location : Prince George, BC
The Operations Coordinator reports directly to the Operations Manager. Responsible for managing the day-to-day operations of driver communication, scheduling, and routing, this role is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The successful candidate must be able to work in a fast-paced environment and possess exceptional organizational and multi-tasking skills.
Primary Responsibilities :
- Ability to dispatch day-to-day operations of fleet units
- Provide tactful and professional phone assistance
- Plan, organize and respond to route, fleet, and operator issues and advise on company safety policies and procedures
- Coordinate the activities of drivers, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
- Work independently to resolve customer / passenger issues in a professional and friendly manner
- Administrative duties as required (payroll, filing, and reports)
Desired Qualifications & Experience :
Possess strong organizational skills including time management, multitasking, and remaining calm in a hectic work environmentExcellent verbal and written communication skillsExperience in the transportation industry is an assetStrong computer skills using Microsoft Office, Outlook and confidence in using database systemsMust have previous experience in administrative dutiesClear criminal record