Customer Service Coordinator/Customer Service Representative

We are looking for a passionate and motivated Customer Service Coordinator to join our team. Reporting to the Customer Service Supervisor, the position holder will play a key role in the satisfaction of our customers and the harmonious coordination of internal operations.

Job description :

The incumbent initiates customer requests and communicates customer needs to relevant departments. He acts as an intermediary between the sales representative and / or the customer, technical service and production.

He is also responsible for the overall management of orders in the computer system, for validating the order and ensuring that all the elements are available for production, as well as communicating all the information to the various departments concerned.

He ensures rigorous monitoring of production stages and projects.

Position : Customer service coordinator

Industry : Printing / packaging /

Location : Candiac

Schedule : Monday to Friday, 40 hours per week, flexible

Salary : $60,000-$63,000

Advantages

• Competitive salary.
• Group insurance and retirement plan of up to 7% of salary from the employer.
• Life and disability insurance.
• Employee assistance program.
• Activities, gifts, lunches and recognition BBQs.
• Pleasant atmosphere and highly stimulating work environment where you can make your mark and lead an impressive career

Responsibilities

• Initiate customer requests and communicate customer needs to relevant departments.
• Act as an intermediary between the sales representative and / or the customer, technical service and production.
• Manage orders globally in the computer system, validate the order and ensure that you have all the elements necessary for production.
• Ensure rigorous monitoring of production stages and projects.
• Communicate all information to the various departments concerned.
• Actively contribute to maintaining a high level of customer satisfaction.

Qualifications

• Post-secondary diploma.
• Written and oral bilingualism.
• Knowledge of the printing industry is an asset.
• Relevant experience of 5 years or more in a similar position.
• Detail oriented.
• Good business relationship, good communicator.

Summary

We offer a stimulating work environment and professional development opportunities within a growing company. If you are passionate about customer service and have the skills you are looking for, you can contact me directly at [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.