Senior Sales Assistant Manager.

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne.

Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores.

We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

1. Coaching and Development

• Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
• Develops and trains team members on exemplary customer service as per Company standards.
• Trains team members on new arrivals, product knowledge, and current fashion trends.
• Acts as a role model in catering to the customers’ unique needs and meets management contribution standards.
• Conducts SPA weekly.
• Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
• Fosters a vibrant, fun, energetic and enjoyable store environment.

2. Customer Service

• Demonstrates excellent floor leadership and has exceptional control of sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
• Continually monitors traffic trends and reacts in a timely manner.
• Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
• Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs.

3. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada :

• Sales
• Closing ratio
• Hours
• Shrink
• Dollars per transaction
• Units per transaction

4. People Management

• Participates in recruiting top talent utilizing all Company recruitment tools.
• Maintains a performing team through excellent assessment skills, ongoing coaching and evaluation of performance of Sales Associates.
• Identifies and resolves team members’ issues and deals with underperforming team members in a timely manner utilizing the Company’s resources and completing related documentation (PCP, SOD, NC, etc.).
• Delegates appropriate responsibilities to Sales Associates.
• Is responsible for the successful integration of all new Sales Associates through a thorough orientation, feedback and 3-month reviews.
• Understands Sales Associates’ career ambitions and partners with Management to develop required skills.
• Adheres to and ensures that all team members are aware of, understand and comply with all new and existing Company policies and procedures (e.

g. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Acts as a back-up to the Store Manager.

Qualifications

Requirements

• Contagious passion for fashion and customer service
• A minimum of 2 years experience in a leadership role and passion for coaching and developing others
• Proficient in delegation and follow-ups
• Ability to create a positive work environment where team members are motivated to learn and grow
• Excellent communication and interpersonal skills
• Excellent problem solving skills
• Demonstrates initiative on an on-going basis.
• Embraces Company initiatives and acts as a change agent to ensure directives are met.
• Open to feedback and implements change in a timely manner
• English and / or French as required

Additional Information

We will be happy to have you on our team at LAURA Grassland location. Where you will enjoy working with a team who is passionate, knowledgeable, and within an amazing team atmosphere!

We look forward to your added experience that will add another layer of value our amazing team Please contact at Gm167@laura.

ca if you have any questions.

What are we looking for?

We are looking for strong Leadership skill, excellent business acumen, who love to lead by example in every aspect, your passionate about making others grow stronger.

Last but not least a partner who loves FASHION, who dresses to Inspire, loves to style women and make them feel great about themselves.

Apply with all these qualities right now.

Benefits

We are committed to helping you reach your full potential., Room to GrowAt Laura Canada, training & professional development are a top priority.

We invest in our employees by offering a wide range of training programs from IT to language training. We prioritize helping you achieve your professional goals by helping you build your strengths & develop your talents through coaching.

We are dedicated to keeping our employees engaged by offering internal advancement opportunities., An Inspiring WorkplaceIt’s no secret that a friendly & positive work environment is crucial for well-being and a happy sense of belonging.

Regular team building activities & lunches, a Halloween celebration, and an annual summer picnic are some of the many events organized to promote a passionate, creative & diverse company culture.

Work-Life BalanceWe believe that a healthy work-life balance is the key to success, which is why your quality of life is our first priority.

Recharge your batteries with paid vacation time & floater days. Enjoy our summer hours (half-day Fridays), and get to leave an hour early on Fridays the rest of the year.

You even have the option of taking a leave of absence if you ever need to. We make your life simpler by offering free parking, discounted dry cleaning pick-up and seasonal tire change services at our head office.

RecognitionHard work & dedication never goes unnoticed. Every employee enjoys a 50% off discount card valid on all Laura & Melanie Lyne styles.

Benefit from our employee referral program, offering a significant monetary reward for the right candidate. Every month, a sizable gift card is awarded to an employee nominated by their peers a person who has shown an admirable display of teamwork.

We also offer a gift to celebrate employees who reach an important career milestone., Health & Well-BeingWe encourage you to take care of yourself both mentally & physically because when you feel well, you do well.

We offer group insurance for your medical & dental needs; RRSP contributions so you can plan for the future; paid sick days for when you’re feeling under the weather;

and a discounted gym membership at Goodlife Fitness (Énergie Cardio) to maintain a healthy body & mind.,