Concierge Support

Who are we?

As one of the most significant purchases we’ll ever make, a new home deserves to be the most exciting and enjoyable experience of our life.

While owning a home should be simple and joyful, people’s best asset is their least supported and biggest headache.

Virtuo’s mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them.

When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.

What you’ll be doing

With an industry-leading NPS, Virtuo has earned the trust of its homeowners as their home concierge. In the role of Concierge Support you will be the go-to for completing move related tasks assigned by the Move Expert.

You will work collaboratively behind the scenes to ensure that our clients have an amazing move-in experience.

Leveraging your resourcefulness and attention to detail, you will find tailored and innovative solutions to unique client challenges.

Proactive by nature, you will be able to anticipate the needs of our clients and take initiative to ensure tasks are completed in an efficient and timely manner.

• Complete all assigned in-app tasks with precision, and diligently record confirmations of task completion
• Be a friendly voice for incoming calls, triaging, and directing them to the appropriate resource, or taking detailed messages
• Be the operational support for client facing Move Experts to deliver an unmatched experience
• Conduct timely research to provide various recommendations and solutions to client requests as assigned by the Move Expert
• Collaborate with the CX Team on internal strategies to streamline processes & improve efficiencies

How you’ll be measured

• Task timeliness
• Task accuracy
• NPS (Net Promoter Score)

What we’re looking for

• Tech-savvy (proficient in MS Office, and quick to adapt to other platforms)
• 2-3 years of relevant experience with an emphasis on administrative tasks
• Bi-lingual an asset
• Self-motivated and highly independent, requiring minimal supervision to complete tasks efficiently and effectively
• Excellent written and verbal communication skills, with the ability to clearly convey ideas and instructions in a professional and concise manner
• Skilled at multitasking, with the flexibility to quickly adapt to shifting priorities and timelines
• Proven experience working effectively as part of a team, with a strong track record of collaboration
• Proficient in various technologies, namely MS Suite with the ability to quickly adapt to new tools and systems

What we offer

• Competitive base salary
• Paid vacation
• Comprehensive health benefits
• Work-life balance
• Energized and collaborative work environment
6 days ago