Job Description
Given the nature of Langdon Hall as a unique, luxury boutique property, the Assistant Food & Beverage Manager (Dining Room) will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests’ expectations with an attention for detail.
This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur.
Duties and Responsibilities
- Provide a consistently exceptional experience for all guests
- Offer guests knowledgeable, personalized service
- Ensuring excellence in guest satisfaction through effective training of team members and maintaining a positive and committed Do Whatever It Takes attitude
- Planning, training, scheduling, and supervising dining room team members
- Ensure team member education is provided to dining room personnel in accordance with the team member education plan, plus provide on-the-job training for dining room personnel.
Conduct pre-meal meetings with Executive Chef.
- Responsible for arranging seating accommodations and greeting guests and team members while maintaining a friendly environment
- Must be on Dining Room floors at all times during meal periods. First responsibility is to the comfort and service of guests
- Supervise the physical appearance of the dining room area and work stations such as cleaning schedule
- Supervise the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for team members
- Schedule work assignments for all dining room team members assigning specific tasks and spot checking to ensure standards are met such as side work
- Maintain pertinent and appropriate team member attendance records, reservations, incident reports, schedules, special functions
- Assist team members on the floor when needed
- Perform other duties as required
Qualifications
- Minimum 5 years in a food and beverage role, with 2+ years in a similar role
- Thorough knowledge of fine dining service procedures and functions
- Excellent knowledge of food and wine pairing
- In depth food and preparation knowledge
- Supervisory experience in front of the house operations within fine dining restaurant, hotel, club or similar community, preferred
- Smart Serve certified, required
- Ability to communicate with, understand, empathize with, work with and be tolerant of guests, peers, supervisors, subordinates and other outside contacts
- Demonstrate high level of interpersonal skills, both written and verbal
- Ability to read, write, communicate and comprehend verbal and written instructions in English
- Ability to be accurate, concise, detail oriented and make independent decisions
- Ability to maintain confidentiality
- Ability to communicate effectively with guests and staff at all levels of the organization
- Exemplary interpersonal skills and ability to work cooperatively as a member of a team.
- Effective time management skills to organize and prioritize workload
Additional Information
Benefits :
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Voted #5 on Canada’s Best 100 Restaurants, only 5-Diamond restaurant in Ontario, and member of the exclusive Relais & Chateaux association.
We appreciate your interest in Langdon Hall but only those selected for an interview will be contacted.
Langdon Hall welcomes and encourages applications from people with disabilities; accommodations for disabilities are available on request for candidates taking part in all aspects of the selection process.