Warranty Sales Support Representative

Responsibilities :

• Responsively addressing inquiries and providing exceptional customer service to nurture existing accounts.
• Facilitating the onboarding process for new dealer management and staff, including user set-up and training assistance.
• Monitoring and adjusting dealer staff access within our online portal and CRM.
• Maintaining accurate dealer contact and organizational profiles within CRM.
• Recording and tracking all dealer interactions and follow-up tasks within the CRM system.
• Identifying and engaging with inactive dealerships to rekindle sales activity where necessary.
• Collaborating with the Regional Sales Manager to develop strategic plans for leads and opportunities.
• Assisting in the implementation of marketing and seasonal programs in coordination with senior leadership.
• Supporting dealers with warranty claims filing and submission, including monitoring high-value claims and providing necessary assistance.
• Facilitating the oil sampling program for used equipment enrollments, including dealer follow-ups and insurer approvals.
• Ensuring dealers understand and effectively utilize the PPSP Portal, including issuing quotes and managing passwords.
• Conducting follow-ups on quotes and analyzing reasons for success or failure.
• Participating in quarterly dealer reviews and assisting accounting with outstanding receivables.
• Performing any other duties as assigned by management.

Required Skills :

• Level #1 General Insurance Agent License (minimum)
• Post-secondary education or relevant business experience
• Excellent written and oral communication skills
• Strong customer service orientation with a willingness to assist others
• Proficiency in computer skills (CRM, Office 365, Internet)
• Organizational and prioritization abilities
• Effective problem-solving skills

Experience :

• Experience in dealership operations within Agricultural, Construction, or Material Handling sectors
• Familiarity with Service Operations, Finance and Insurance, and Warranty Services

Desirable Qualities :

• Bilingual fluency in French and English is an asset
• Personable and outgoing demeanor
• Attention to detail

For additional details, please contact [email protected] or [email protected]