Customer Service Representatives
Join our team as a Remote Customer Service Representative, where you'll play a crucial role in delivering exceptional service to our valued customers from the comfort of your own home.
Key Responsibilities :
Serve as the primary point of contact for customer inquiries via phone, email, and chat.
Provide accurate and timely information about our products, services, and programs.
Assist with order processing, issue resolution, and escalation as necessary.
Maintain detailed records of customer interactions and transactions using our CRM system.
Collaborate with cross-functional teams to address customer needs and support business objectives.
Qualifications :
High school diploma or equivalent required; bachelor's degree preferred.
Previous customer service experience, preferably in a remote or virtual environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficiency in Microsoft Office applications and experience with remote communication tools.
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