Loan Support Administrator

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures , GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units.

Accredited by the Better Business Bureau, easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $75,000.

It is our mission to provide everyday Canadians the path to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders.

With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

This position will take place in a fast pace, friendly, and team-oriented environment. An ideal candidate will possess an exceptional attention to detail.

Further, they must be able to exemplify speed and accuracy. This position requires the candidate to work both independently at times and collaboratively with a team at times.

Multi-tasking is crucial as there are many components and responsibilities related to this position to support both our lending and leasing businesses (EFS & EH).

Primary Responsibilities :

• Review loan modifications forms, ticket completion with accuracy and compliant with regulatory requirements.
• Assist loan officers and underwriters with loan processing tasks, including data entry, verification, and file maintenance.

Collaborate with other departments to facilitate the smooth flow of loan applications and approvals.

• Conduct regular audit reviews of loan modifications to identify errors, inconsistencies, and compliance issues.
• Follow up with Central Admin cumulative outages, report repeat on recurring errors.
• Analyze audit findings and recommend corrective actions to ensure adherence to policies, procedures, and regulations.
• Develop and update current process documents for Central Administration. Provide training and guidance to staff members on proper documentation practices and compliance requirements.
• Prepare reports on audit findings, and process improvements.
• Assist with ongoing projects, supporting team members.
• Works with Business stakeholders and technical teams to manage and update Loan Documents (, Personal Loan Agreements, Loan Modification Forms, ECT Packages, etc.)
• Reviews and supports with data correction in relation to Insurance premium errors as identified and shared by Assurant.

Attributes & Competencies

• 1 - 3 years’ experience within the Financial Services Industry in a related role
• Intermediate experience working with Microsoft products, specifically : Word, Excel, PDF & Outlook knowledge.
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

WORKING CONDITIONS

• Operating hours are 8 : 30 am to 5 : 00 pm, Monday to Friday, these hours are subject to change based on our business requirements.
• Fast-paced, multiple priority environment
• Considerable computer usage

Why should you work for goeasy?