WANT TO WORK for one of Canada’s Best Managed Companies?
Dilawri Group is now actively searching for a BDC Agent to join the team at Vaughan Chrysler .
Responsibilities :
- Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
- Manage inbound inquiries from, and outbound communications to, Service Department customers with the goal of scheduling service appointments.
- Adhere to departmental scorecards to ensure all Dilawri and OEM quality expectations are met.
- Ensure assigned desk space, along with common work areas are clean and tidy at all times.
- Maintain a professional appearance.
- Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
- Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
- Perform other tasks, based on management requirements and instructions.
Qualifications :
- Two (2) years’ experience in the Customer Service field will be considered an asset.
- Automotive call-centre experience will be considered an asset.
- Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
- Strong telephone skills
- Must have friendly and cooperative attitude
- Ability to perform basic math
- Able to cooperate with all staff members in all departments
- Must have excellent attendance habits
- Must be presentable with work attire
- Ability to work in a team environment to achieve common goals
- Effective written and oral communication skills
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Organizational ability and attention to detail
- Secondary School Diploma
Alternating Shift Times :
- Two Weeks are Monday to Friday 8 : 30m to 5 : 30pm (1-hour unpaid lunch)
- One Week with a Saturday shift 7 : 30am to 4 : 30pm (a day off during the week will be provided when Saturday is scheduled.)
Why work for the Dilawri Group of Companies Service BDC?
- We’re a great bunch of people looking for more great people!
- This is a Full Time Position - 40 hours per week
- Competitive pay with monthly uncapped bonus (and there is no way you cannot earn a bonus)
- Health, dental and extended health benefits available after 3 months of employment
- Pension plan available after one year of employment
- Skills training and career advancement opportunities (Career pathways to Service Advisor, Warranty Clerks, Parts Advisor, Etc.)
- Enjoy a performance-based bonus plan with no cap that rewards those who want to be successful. Great news is you will earn a bonus every month, but how much of a bonus is very much up to you.
More information will be provided to those contacted for interviews.
- Interested candidates should submit their resumes via this advertisement.
21 days ago