SEO Account Manager

New year, new career!

Apply today to join the Digital Shift team.

We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers and ensure clients are well-informed on monthly deliverables, progress and results.

Your responsibilities include maintaining strong relationships with clients, conducting monthly strategy sessions via Zoom, and providing SEO support as a trusted partner.

You will also answer client queries and proactively identify new opportunities that align with their business objectives.

In this role, you will liaise with cross-functional internal teams (including Customer Service and Operations departments) to improve the entire customer experience.

If you are familiar with account management, have a flair for driving results for clients and understand consumer behaviour, we’d like to meet you.

Ideally, candidates for this role will know how to keep clients well-informed and maintain a high customer retention score.

You will collaborate with our Operations team to achieve deliverables while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Conduct monthly strategy sessions
• Strategically plan deliverables with clients
• Proactively serve client needs and business objectives
• Collaborate with Operations to measure progress and get results
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly, communicate the progress of monthly / quarterly initiatives to clients
• Develop new business with existing clients and / or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on account status
• Maintain high customer satisfaction and retention scores

Requirements

• Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
• Excellent listening, negotiation and presentation abilities
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Strong verbal and written communication skills
• Bachelor's degree in Business Administration, Marketing, Sales or relevant field
6 hours ago