FT - Customer Service

Summary :

Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities :

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including : checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary : empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications :

Starting Pay Rate : $ - $

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Bass Pro Shops