Bilingual Customer Service Representative
Insight Global is looking for a Bilingual Customer Service Representative to work with one of our top medical technology clients.
You will be the main point of contact for internal and external customers managing high-volume orders and answering questions about products, orders and promotions.
You will be expected to provide efficient and courteous customer service, positively support a team environment, and provide backup support and coverage when essential.
The successful candidate will have a strong business acumen with the ability to multitask and pay close attention to detail.
Must Haves
University Degree
Bilingual, French, and English (read, write, speak)
- 2+ years customer service experience
- Strong proficiency with Microsoft Office tools (Outlook, Excel)
- Experience with JD Edwards, SAP or any other ERP systems
- Experience with Salesforce (or other CRM software)
- Excellent interpersonal, written and verbal communication skills
Nice to Have :
- Experience with Power BI
- Experience with Genesys Call Centre Software
- Experience in the medical technology field
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